Delivery Policy

Effective Date: January 16, 2025

At AuraXSSMist, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy outlines the details of how we process and ship orders, as well as information about shipping costs, delivery times, and shipping carriers.

By making a purchase on auraxssmist.com, you agree to the terms set forth in this policy.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
  • If there is any delay in processing your order, you will be notified via email.

2. Shipping Methods

  • We offer several shipping methods to accommodate our customers’ needs. These include standard, expedited, and express shipping options.
  • The available shipping methods are determined during checkout based on the shipping address and delivery preferences.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, shipping method, and the size of your order.
  • If applicable, you will be notified of any shipping promotions or discounts during the checkout process.

4. Delivery Times

  • Delivery times depend on the shipping method selected and the destination. Estimated delivery times will be displayed during checkout.
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • Express Shipping: 1-2 business days

    Please note that delivery times may vary depending on external factors such as customs processing or carrier delays.

5. International Shipping

  • AuraXSSMist currently ships to select international locations. International shipping costs and delivery times will be calculated at checkout.
  • For international orders, customs duties, taxes, and import fees are the responsibility of the customer.

6. Shipping Carriers

  • We use reputable carriers such as USPS, FedEx, and UPS to ensure timely and secure delivery of your orders.
  • Once your order has been shipped, you will receive a tracking number, allowing you to track your shipment online.

7. Address Accuracy

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

8. Order Delays

  • While we strive to meet the estimated delivery times, AuraXSSMist is not responsible for delays caused by external factors such as weather conditions, customs delays, or carrier issues.
  • If your order is delayed, please contact us at info@auraxssmist.com for assistance.

9. Order Tracking

  • After your order has been shipped, you will receive an email with tracking information.
  • You can use this tracking number to track the status of your shipment through the carrier’s website.

10. Lost or Damaged Shipments

  • In the unlikely event that your order is lost or damaged during transit, please contact our customer service team immediately at info@auraxssmist.com. We will assist you with filing a claim and provide guidance on how to proceed.