Sales Policy

Effective Date: January 16, 2025

At AuraXSSMist, we are committed to offering high-quality products and exceptional customer service. This Sales Policy provides clear guidelines regarding the sale of products, pricing, promotions, order processing, and more. By purchasing from auraxssmist.com, you agree to comply with the terms and conditions outlined in this policy.

Please take a moment to read and understand our Sales Policy.

1. Product Availability

  • All products listed on our website are subject to availability and may be modified or discontinued without prior notice.
  • We reserve the right to limit quantities of certain items or refuse service to any customer.
  • If an item is unavailable after an order has been placed, you will be notified promptly, and we will offer either a replacement, an alternative, or a full refund.

2. Pricing and Payments

  • All prices listed on auraxssmist.com are in USD and may change at any time without notice.
  • We accept payment through various methods, including credit/debit cards and secure online payment services.
  • Full payment must be made at the time of purchase, and the order will not be processed until payment is confirmed.
  • Sales taxes, if applicable, will be calculated at checkout based on the shipping address.

3. Order Confirmation

  • After placing an order, you will receive an order confirmation email with the details of your purchase.
  • If you do not receive an order confirmation within 24 hours of placing your order, please contact our customer service team at info@auraxssmist.com.
  • It is your responsibility to ensure that the details provided during checkout, including shipping address, are correct.

4. Shipping and Delivery

  • We offer various shipping options based on the destination and order size.
  • Shipping costs and estimated delivery times will be displayed at checkout.
  • We are not responsible for delays caused by third-party carriers, customs processing, or unforeseen circumstances.
  • Any issues with delivery, including delays or non-delivery, should be reported to our customer service team as soon as possible.

5. Cancellations and Modifications

  • Orders may be canceled or modified within 24 hours of placing the order by contacting our customer service team at info@auraxssmist.com.
  • Once an order has been processed or shipped, it cannot be canceled or modified.
  • If a cancellation request is submitted within the allowed timeframe, we will issue a full refund to the original payment method.

6. Returns, Refunds, and Exchanges

  • For detailed information regarding returns, refunds, and exchanges, please refer to our Refund and Returns Policy.

7. Promotional Offers

  • Promotional offers, discounts, and coupon codes are subject to terms and conditions specific to the promotion.
  • Promotions cannot be combined with other offers or retroactively applied to previous purchases unless explicitly stated.
  • All promotional codes must be entered at checkout to be applied.

8. Customer Responsibilities

  • It is your responsibility to ensure the accuracy of the information provided during checkout, including shipping addresses and contact details.
  • Notify us promptly if you encounter any issues with your order or experience problems during the shipping process.
  • You must use the purchased products in accordance with the instructions provided.

9. Warranty and Liability

  • AuraXSSMist offers a limited warranty for all products against manufacturing defects as stated on the product page.
  • We are not responsible for damages caused by misuse or failure to follow the product’s care instructions.
  • Our liability is limited to the total price of the product, and we are not liable for any indirect, incidental, or consequential damages.

10. Dispute Resolution

  • Any disputes arising from purchases made on auraxssmist.com will be governed by the laws of the State of Georgia, United States.
  • We encourage customers to contact our customer service team to resolve issues amicably before pursuing legal action.

11. Contact Us

If you have any questions or concerns about our Sales Policy, please reach out to us:

AuraXSSMist
Website: auraxssmist.com
Email: info@auraxssmist.com
Phone: 404-533-2137
Address: 100 Clement Street, Atlanta, Georgia, United States